18 August 2009
Dr. Barnett and the ISR RET Team
Infant Swimming Resource, LLC (“ISR”)
Dear Dr. Barnett and the ISR RET Team:
This is an unsolicited letter commending the unflagging dedication and skill of your Marana, Az. based ISR Instructor, Ms. Tracy McClure.
We have completed our first set of refresher lessons for our daughter Grace, a year from our original ISR experience with Tracy. Once again, Tracy has elevated our three-year old’s water self-rescue skills to a new level of competency. Grace is safe, and though we are ever vigilant when she is around water, my husband and I have peace of mind, thanks to Tracy.
Specifically, Tracy’s superior:
Passion- Her commitment and enthusiasm for the ISR system makes her an unassailable ambassador for ISR and water safety for children in general. There is no one more genuine, no one more convincing, and no one more effective, given her passion for making kids safe.
Teaching Skill- Her patience, experience and problem-solving skill render her an impressive instructor. We know that Grace often posed a challenge, “stumping” Tracy. In response, Tracy consulted with other instructors, and persevered…all to the benefit of Grace’s safety.
Service-Mindedness/ Rapport with Children- Finally, Tracy’s interest in creating a good experience for all involved: child in the water, and parent at the poolside or computer, meant that Tracy was always responsive, and service-minded, even when there was no benefit to her. When we recently struggled with a website update when our child had a mild ear infection, Tracy helped us navigate the system, and even offered free lessons (which, naturally, we declined).
Net, Tracy has earned our highest recommendation and support for her accomplishments as an ISR Instructor. She’s changed our life…and likely saved our daughter’s, for which we are inexpressibly grateful.
Wishing you continued success with ISR,
Paula Payton